Privacy Policy

Last updated: [1-Mar-2026]

At The Sonanza Studio, we respect your privacy and are committed to protecting the personal information you share with us. When you visit our website or place an order, we may collect certain information such as your name, email address, phone number, shipping address, and order details. Payment information is processed securely through trusted third-party payment gateways, and we do not store or have access to your card or banking details.

The information collected is used primarily to process and deliver your orders, communicate order updates, respond to customer inquiries, and improve our services. We do not sell, rent, or trade your personal information with third parties. However, certain trusted service providers such as payment gateways, shipping partners, or analytics platforms may receive limited information necessary to perform their services.

Our website may also use cookies to improve your browsing experience and understand how visitors interact with our website. Cookies help us analyze website performance and enhance user experience. You may choose to disable cookies through your browser settings if you prefer.

We take reasonable measures to protect your personal information and maintain the security of our website. However, while we strive to use commercially acceptable means to safeguard your information, no method of online transmission or electronic storage can be guaranteed to be completely secure.

The Sonanza Studio reserves the right to update this Privacy Policy from time to time. Any updates will be posted on this page. By continuing to use our website, you agree to the terms outlined in this policy.

For any questions regarding this Privacy Policy, you may contact us at [sonanzastudio@gmail.com].

Return & Refund Policy

Last updated: [1-Mar-2026]

At The Sonanza Studio, every order is thoughtfully prepared and carefully packed before shipping. Due to the nature of our products, including candles and printed materials, we currently do not accept general returns once products have been delivered.

If your order arrives damaged or if you receive an incorrect product, please contact us within 48 hours of delivery with your order number and clear photographs of the product and its packaging. After reviewing the request, we will determine the appropriate resolution, which may include a replacement or refund where applicable.

Products that have been used, opened, or altered after delivery are not eligible for return or exchange. This policy helps us maintain product quality, hygiene, and safety standards for all customers.

Orders may only be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be processed.

If a refund is approved, it will be issued through the original payment method used at checkout. Refunds typically take 5–7 business days to reflect depending on the payment provider or bank processing time.

For any questions regarding returns or refunds, please contact us at [sonanzastudio@gmail.com].

Shipping Policy

Last updated: [1-Mar-2026]

At The Sonanza Studio, each order is thoughtfully prepared and carefully packed before it begins its journey to you. We currently offer standard shipping across India, and express shipping is not available at this time.

Orders are typically processed and dispatched within 1–3 business days after successful payment confirmation. Once your order has been shipped, you will receive a tracking link via email or SMS so you can monitor the progress of your delivery.

Delivery times may vary depending on your location, but most orders arrive within 5–6 business days from the date of dispatch. While we strive to ensure timely delivery, occasional delays may occur due to courier service conditions, weather disruptions, or remote delivery locations.

A standard shipping fee may apply to orders and will be clearly displayed during the checkout process. Shipping charges may vary depending on promotions or special offers available on the website.

We kindly request customers to ensure that their shipping address and contact information are entered correctly at the time of placing the order. The Sonanza Studio cannot be held responsible for delays or delivery issues caused by incorrect address details provided during checkout.

If you have any questions regarding shipping or delivery, please contact us at [sonanzastudio@gmail.com], and we will be happy to assist you.